The Department of Administrative Reforms and Public Grievances (DARPG) released its annual calendar of performance

Successful implementation of the 100 days action plan of DARPG Successful conduct of 27th National e Governance Conference at Mumbai, 27th N...

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• Successful implementation of the 100 days action plan of DARPG
• Successful conduct of 27th National e Governance Conference at Mumbai, 27th National e Governance Awards and adoption of Mumbai declaration
• Policy circular on Effective Redressal of Public Grievances 2024 and National Workshop on Effective Redressal of Public Grievances
• Successful conclusion of Scheme for Prime Minister’s Awards for Excellence in Public Administration 2023 and conferring of Awards on CSD 2025
• Successful conduct of Special Campaign 4.0 for institutionalization of Swachhata and Reducing Pendency in Government
• Successful conduct of 4th Sushasan Saptah  and Prashasan Gaon ki Or Campaign 2024
• Successful conduct of Regional Conferences for Replication of Good Governance Practices at Guwahati and Raipur
• Collaboration with State Governments of Maharashtra, Jammu & Kashmir and RTS Commissions of 7 States
• Implementation of e-Office/ e-Office analytics
• IIAS- DARPG Conference 2025, Collaboration with Sri Lanka, Maldives, Malaysia, Singapore in Public Policy and Governance
• Successful conduct of Abhinav Pahal series, National Good Governance and e-Governance Webinar Series
• New Sanctions under State Collaborative Initiative Scheme
• Celebration of Constitution Day, International Women’s Day, Webinar of POSH Act
• DARPG Awarded Rajbhasha Kirti Award (First Prize) for the year 2023-24

New Delhi.

Asal Baat News.   

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The Department of Administrative Reforms and Public Grievances (DARPG) released its annual calendar of performance for the calendar year 2024. A brief of the achievements of the department is given below:   

SIGNIFICANT INITIATIVES/ ACHIEVEMENTS OF DARPG in 2024

1. Successful implementation of the 100 days action plan of DARPG

In its first 100 days, the Department of Administrative Reforms and Public Grievances (DARPG) has made significant strides in good governance and public service delivery.

1. E-Office was implemented in 94 attached/ subordinate/ autonomous bodies,
2. Comprehensive guidelines for effective redressal of public grievances 2024 issued
3. Revamping of the scheme for Prime Minister’s Awards for Excellence in Public Administration 2024
4. International cooperation with MoU’s signed with Gambia, Maldives, and Malaysia to advance administrative reforms and capacity building.
5. Successful conduct of the 27th National e-Governance Conference at Mumbai
6. Launch of Special Campaign 4.0 to institutionalize swachhata and reduce pendency in Government

2. Successful conduct of 27th National e Governance Conference at Mumbai, 27th National e Governance Awards and adoption of Mumbai declaration

The 27th NCeG was organized on the 3rd & 4th of September 2024, with the theme "Viksit Bharat: Secure and Sustainable e-Service Delivery".  Sixteen National Awards for e Governance were conferred by Deputy Chief Minister of Maharashtra and the event was attended by over 2000 delegates representing all State/ UT Governments, Central Ministries/ Departments. The Mumbai resolution was adopted focusing on India @2047, for IT resilience, AI, Blockchain, Strengthening Grievance Redressal and enhanced Cybersecurity measures.

3. Policy circular on Effective Redressal of Public Grievances 2024, Recognition of CPGRAMS as a State of Art Grievance Redressal System by the Commonwealth, GRAI 2023 launch; National Workshop on Effective Redressal of Public Grievances

i. The CPGRAMS was recognized as a “State-of-the-Art Grievance Redressal System” and a global best practice for grievance redressal in the Conference of the Heads of Public Service  and Secretaries to the Cabinet of Commonwealth Nations held on April 22-24, 2024 in London.

ii. In 2024, more than 24 lakh grievances received on CPGRAMS portal of which 98% have been disposed of successfully within an average disposal time of 12 days.  Comprehensive Guideline for effective public grievances 2024 was issued on 23rd August, 2024 to provide timely and qualitative redressal of public grievances.

iii. Grievance Redressal Assessment and Index (GRAI) 2023 was released on 18 November 2024, presented significant progress, with 85 out of 89 Ministries and Departments reflecting enhanced resolution rates within the prescribed timelines as compared to GRAI 2022.

iv. Under SEVOTTAM scheme, sanctions for capacity building programs were issued to 22 State Administrative Training Institutes (ATIs) to train 20 thousand State Grievance redressal officers.

v. The National Workshop on "Effective Redressal of Public Grievances” was organized on 18th November 2024 at Vigyan Bhawan, New Delhi.  Over 500 officers, including representatives from Central Ministries/ State Governments/ State Administrative Training Institutes (ATIs) participated in the workshop.

4. Successful conclusion of PMA 2023 and conferring of Awards on CSD 2025

The Prime Minister's Awards for Excellence in Public Administration 2023 to recognize the outstanding contribution of civil servants was successfully implemented. The Prime Minister’s Awards will be conferred by the Hon’ble Prime Minister on the occasion of Civil Services Awards 2025 on 21st April, 2025

5. Special Campaign 4.0 for Institutionalization of Swachhata and Reducing Pendency in Government

The Special Campaign 4.0 was successfully implemented in all Central Government Offices adopting a saturation approach from October 2-31, 2024. The campaign was conducted in 5.97 lakh office spaces, freed 189.75 lakh sq. ft. of office space, reviewed 45.1 lakh files, resolved 5.55 lakh PG cases, and generated Rs. 650 crores in revenue from scrap disposal. Cumulatively, Special Campaigns 1.0 to 4.0 (2021-2024) earned Rs. 2364 crores, freed 643.8 lakh sq. ft. of space, and weeded/closed 131.4 lakh files across 11.5 lakh sites. DARPG issued guidelines for weekly Swachhata activities and pendency disposal.  

Hon’ble Prime Minister in his post on X on November 10, 2024 said

“Commendable!

By focusing on efficient management and proactive action, this effort has attained great results. It shows how collective efforts can lead to sustainable results, promoting both cleanliness and economic prudence.”

He also lauded the results of Special Campaign in Mann Ki Baat dated 24th November, 2024.

The Cyber Security workshop was also conducted by the Department as a part of SCDPM 4.0 on 7th October at CSOI focusing on enhancing cybersecurity awareness and promoting MeitY initiatives. Over 200 senior officials, including NIC officers, CPGRAMS nodal officers, and Nasda .